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Telematics – an intelligent future, like it or not
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Newsletter 37
Camden Fleet Solutions implements enterprise mobility solution from TBS 'to drive quality throughout the fleet industry'
 Camden Fleet Solutions, one of the largest fleet service providers in the UK, has implemented an enterprise mobility solution for two key business functions, which it predicts will deliver a “revolutionary” impact on service levels for its own customers and set a new benchmark for the fleet service industry as a whole. The company has implemented its solution based on the award-winning TBS TaskMaster suite of enterprise mobility products for its Bulk Distribution and Inspect and Collect services. TaskMaster enables the delivery of job scheduling and reporting capabilities to remote workers via a handheld device, which is also used to perform key electronic vehicle inspections to log any damage and help calculate repair costs. 
Camden Fleet Solutions’ field workers performing Inspect and Collect services are given access to “squash car diagrams” on their handheld devices to log the location and extent of any vehicle damage, replacing paper-based versions which could take up to three weeks to process. This inspection data is transmitted back to Camde's HQ instantly, together with digital photos of any damage. Repair charges are calculated immediately and posted on a web site where they are available for customer access. “We’ve made huge strides in all the key areas of vehicle inspection, administration and service,” explained Matt Sirrell, General Manager, Inspect and Collect for Camden Fleet Solutions. “I am convinced this will revolutionise our own business. But I also believe it will set the standard to drive quality through the industry. The standard of inspection being facilitated by this solution, and the efficiency we are creating will be seen by customers as a major change in how fleet service should operate.” “Camden Fleet Solutions has demonstrated how enterprise mobility can have a major impact on the fabric of a business,” commented Steve Reynolds, Managing Director of TBS Mobility. “From front line customer service to successful integration with existing technology, it’s giving them a fully rounded, complete way to work more effectively.”
(Story contributed by TBS Mobility)
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