home | media info | archive | supplier guide | registration | jobfinder | events | about us | contact
OUR WEB SITES
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Sept/Oct 2004
Mobilising phone technicians - T-Mobile spells out the benefits
Within just a few months of introducing a GPRS-based field service management system for its own technicians, mobile phone operator T-Mobile says it had improved the productivity of field operatives by around 83 per cent - well over twice the projected figure of 30 per cent. Within just nine months the project saved more than four times its cost. The project, which was described in detail in a feature for m.logistics, Issue 13, gives over 200 UK field-based technicians access to key job information via wireless PDAs. It integrates with the company's SAP and Remedy systems, and is hosted by Aspective. It is based on ViryaNet's Service Hub system. Since then, T-Mobile has moved on to phase two of the project, which involved upgrading the ServiceHub software and adding further enhancements. This has already paid off, the company says. For instance, it has made reporting of preventive work more efficient and easier for technicians. The addition of a mapping system with driving directions for the field engineers has also helped increase productivity and reduce network downtime, the company says. 
User and management feedback from the project is said to have been so positive that T-Mobile is currently looking at introducing the system in other group companies across Europe.
|