May/June 2005

Eaton Williams, a leading supplier of heating, ventilating and air conditioning (HVAC) products and services, has chosen LetsComIT to provide a comprehensive mobile workforce management solution for its service and planned maintenance team.

The company is said to be expecting immediate cost savings, even during the first phase of the roll-out, through benefits such as a reduction in postage, paperwork and re-keying of information.

Previously, Eaton Williams Service (EWS) engineers received their job details from their call centre over the phone. Completed job information was returned on a weekly basis by post, and was then retyped into a Prolog database.

With the new PDA-based solution, EWS can staff send and receive job information directly to and from the existing central system in real time. As a service or planned maintenance call is raised, job details are input directly into the database, and the data is sent via GPRS to the most appropriate engineers' PDA.

 

Once on site, an engineer will be able to complete the same service sheet as before, but directly onto his PDA.

According to operations manager Andrew Walker: "It has taken this organisation many years to find a solution which would fit our needs entirely. What we didn't want was a solution of which we only used a very small part." He says the LetsComIT system "is ideal for this company."