July/Aug 2005

Real-time scheduling from Sidewinder is to be offered as an optional add-on to the Service Director field service management suite from Computer Software group.

Sidewinder says its optimised real-time scheduling system will be embedded seamlessly into Service Director, giving it resource planning capabilities that go beyond those already offered by the package.

CS Group says that making better use of field engineering resources helps users to react more quickly to their clients' requests, and represents 'the next major cost saving for clients'.

According to operations director Jill Dixon: 'For a system to deliver true real-time scheduling, it has to get information back from the field as it happens.' She says that use of the Sidewinder solution 'provides all the benefits of sophisticated scheduling without the cost and hassle of bespoke integration and implementation.'