Oct/Nov 2006

E ON UK, Britain's largest integrated power and gas company, has selected @Road as the preferred supplier for a mobile workforce solution the will optimise service delivery by 1,300 field service engineers. It will be built around @Road's Taskforce field service suite.

According to Rich Williams, E ON UK's head of energy services information systems: "In today's increasingly competitive utility business environment, where service is a key differentiator, it was important for us to identify and select a field service management solution with a successful track record of helping others in the industry achieve service delivery excellence." He adds that the Taskforce solution meets this requirement.

Taskforce makes use of artificial-intelligence algorithms to coordinate people, skills, resources and inventory, as it continually seeks to optimise the field service delivery solution. @Road says that Because Taskforce is automated and intelligent, it can help a single operations manager to handle a number of complex service delivery needs and requirements in an unpredictable field service environment.

E ON was among the early customers won by @Road's predecessor, Vidus, and was reported to be using Taskforce for scheduling very tight time-slots for service visits on some of its mainland Europe operations.

 

Since then Taskforce has become part of a much wider range of mobile resource management solutions in the extended @Road family.