June/July 2008

Retail refrigeration services specialist SPG says it has improved the productivity and efficiency of its service engineers, and in turn enhanced its customer service levels, by introducing vehicle tracking. It has chosen the Aerotrack system from Aeromark.

According to transport manager Dennis Young: 'It provides all of the real-time tracking capability we require, and a key *plus' for me is that I can access information via the Web from home, out of core business hours.'

He explains: 'Aerotrack has helped us to be more responsive. We can now instantly track where our engineers are located, and can quickly identify which of them is the nearest to a job.'

He adds: 'Additionally we wanted track the exact location of our vehicles – to know what time they left the depot, what time they were likely to arrive at the customer site, when they arrived and how long they were there.'

 

Installation and repair of refrigeration equipment is often done outside normal office hours, and it was important that SPG should be able to find a solution that allowed it to cross-reference actual events accurately with those manually entered on engineers' worksheets.

Young also says he is pleased with the modular nature of the Aerotrack system. 'We only have to pay for the service we want. As and when our business requirements change, we can upgrade the service to add increased features to meet our new requirements.'