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Telematics – an intelligent future, like it or not
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Mar/April 2009
Car salvage company streamlines collections with tracking system
D Hales, a motor salvage auction business based in Bristol, says it has gained 24-hour visibility of its 100-strong car transporter fleet by installing the SupaTrak vehicle tracking system from CMS, and has streamlined the process of allocating vehicles to incoming jobs. This has been possible because the system incorporates a mobile working application, JobTrack, which has been integrated with Hales' existing office-based management system. Company staff can use the system to send job instructions directly to the driver's cab in real time. CMS SupaTrak built a bespoke Web service to support the job management application. This ensures that the job allocation process integrates seamlessly with SupaTrak, plotting outstanding jobs on SupaTrak maps. Hales' vehicles are colour-coded on the map to reflect their current load in terms of the number of cars on board, allowing controllers to make instant decisions about the nearest vehicle to each job as it comes in, taking account of its spare capacity to load and deliver it. 
CMS claims that its JobTrack application was the first in the UK to make use of 'push' communications – meaning each job instruction is actively pushed out by GPRS to the PDAs used by the mobile workers. Hales is also using the system to send jobs directly to its subcontractors.
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